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Questions you might have

Straight answers to the things people usually ask. If yours isn’t here, ask me on a free call.

Cost and quotes

How much will it cost?

Every business is different, so there’s no price list. The first call is free. After a paid discovery, you get a fixed quote for the agreed scope, so you know the cost before any building starts.

What if the cost spirals?

The quote is fixed for the agreed scope. If the requirements grow significantly (by more than 20%), I’ll talk you through any change to the quote. And we can start small, fixing your biggest time-drain first.

Why is discovery paid?

It’s a detailed piece of work: looking at how your business runs, writing a report with recommendations and producing a fixed quote. It’s a small fee, agreed on the free call before anything starts.

The project

How long will it take?

It depends on what you need, so I won’t promise a date before discovery. You’ll see working software regularly as it’s built, and AI-assisted development tools help me get it in front of you sooner.

Will it actually do what we need?

That’s what discovery and the workshops are for. You sign off the requirements before anything is built, then shape it at regular demos as it takes form.

We can’t stop working while we switch. What happens?

The migration is fully managed. I move your data and processes over to the new system for you.

We’re not technical. Is that a problem?

Not at all. I explain everything in plain English, and the system is built around how you already work.

Is it right for us?

Are we too small for bespoke software?

Probably not. I work with small and medium-sized businesses, and we start with whatever is costing you the most time.

Why not just buy off-the-shelf software?

Sometimes that’s the right answer, and if it is, I’ll tell you. Bespoke makes sense when off-the-shelf tools force you to change how you work.

Do you offer IT support or Microsoft 365 set-up?

No. I don’t offer general IT support, Microsoft 365 set-up or standalone cyber security services. I focus on bespoke software, automation, websites, and the hosting and support for what I build.

Data and support

Is our data safe?

Hosted on Microsoft Azure in UK data centres, with encryption and regular backups as standard, and built with UK GDPR in mind.

What happens after launch?

Full support is available, along with hosting and new features when you need them. It’s offered as a monthly support and hosting plan or pay-as-you-go.

What if something happens to you?

Everything I build is documented and runs on standard cloud platforms, so it isn’t locked in my head.

Working together

Do you only work with businesses in Nottingham?

No. I’m based in Nottingham and work remotely with businesses across the UK, using Teams or other video calls. I can meet in person when it’s really needed.

Who will I actually deal with?

Me, directly, from the first call to ongoing support. No account managers, no hand-offs.

Find the small change that makes the biggest difference

Book a free call and tell me what’s slowing your business down. You’ll get straight, honest advice, even if that’s “you don’t need bespoke software”.